Crafit has always been committed to putting the customer experience first. We deeply understand that during the shopping process, our customers are most concerned about the product itself and the services associated with the product. This includes the delivery service. Therefore, Carfit has established a set of comprehensive logistics policy, which can provide customers with efficient and reliable delivery services to enhance their shopping experience, meet customer demands, and improve user satisfaction.
1. When will the shipment be made?
1.1 After receiving valid order information, Crafit will arrange the shipment for you within 1-3 working days.
1.2 Please allow for a slight delay in shipment during weekends, and holidays, such as Labor Day, Christmas, etc.
1.3 After the goods are dispatched, the system will automatically send the shipment information to your registered email.
1.4 Please note that if you haven't received a shipment notification one week after placing the order, please contact support@crafit.com. We will follow up on your order details and provide you with the latest updates.
2. How long will it take for you to receive your package and how can it be tracked?
2.1 Most packages will be delivered within 6-12 working days.
2.2 If no specific date has been specified, our goal is to complete the delivery within 15-30 days after accepting your order.
2.3 After the order is shipped, you will automatically receive an email containing tracking information for your convenience.
2.4 Crafit will carefully select the most suitable carrier for your order, and the estimated delivery time will depend on the specific circumstances of your order and the delivery address.
2.5 It is worth noting that the seller has the right to adjust the best delivery method based on the actual situation.
3. To which countries can packages be shipped?
3.1 Currently, our shipping services are only available in the United States, United Kingdom, Germany, France, Italy, Spain, and Canada.
3.2 Remote areas, P.O. Box addresses, and island addresses are not supported for shipping at the moment.
3.3 If you have provided an address but find that your purchased products cannot be shipped to the final destination, please take a screenshot of the complete address and send it to our customer service team at support@crafit.com. We will try to help you find other shipping agents to meet your requirements.
4. How much is the shipping fee?
4.1 Free delivery service is provided if the product price exceeds $199.
4.2 If the product price is below $199, a shipping fee of approximately $10 may be charged.
4.3 Due to currency exchange rates, please allow for slight differences in shipping fees.
5. Can the order be modified or canceled?
5.1 For products with sufficient stock, we will arrange the shipment within 1-3 working days. If you need to modify the address or order details, please notify the seller before shipment and make the necessary changes.
5.2 Once the goods are properly dispatched, no changes to the order address or details will be accepted for any reason.
5.3 Some regions may not be eligible for delivery through customer-selected channels, and the seller has the right to optimize the channels for different regions.
5.4 Please inform us of the reason for canceling the order before receiving the shipment notification. If it is verified that the shipment has not been made, the order will be put on hold or canceled. A full refund will be processed to your original payment account within 7-15 working days.
5.5 Once the shipment is made, the order cannot be canceled for any reason before the package is signed for by the buyer. (Large items have expensive shipping fees, and once the logistics company dispatches the package, it cannot be recalled. We appreciate your understanding.) You can choose to refuse the package, and once we receive the return, a return shipping fee of approximately 25-35% of the total order value will be deducted. The remaining amount will be refunded to your original payment account.
6. What should I do if I receive the wrong product?
If you receive a damaged or defective product, or if you find that the quantity or quality does not match the specifications mentioned in the order confirmation or invoice, please follow these steps:
6.1 Within 3 days of receiving the product, please take clear photos of the issue.
6.2 Take photos of the external packaging of the product, showing the tracking number and the product's serial number.
6.3 We will conduct a thorough investigation and take all necessary measures to assist you in resolving the issue and ensuring your satisfaction.
7. What should I do if the product is lost during transportation?
7.1 If the product you ordered fails to reach the provided address (assuming it was provided correctly) or is lost during transportation, please note that we reserve the right to conduct a thorough investigation, which may take up to 15-30 days.
7.2 During this investigation period, we may temporarily withhold a full refund or choose not to resend the same product to you. Rest assured, we will keep you informed of the progress and results of the investigation to ensure appropriate and fair actions are taken.
8. In case of unforeseen circumstances:
8.1 If there are unforeseen circumstances beyond our reasonable control (such as severe weather conditions, traffic congestion, road construction, diversion, or mechanical failures causing unforeseen delays, unforeseen production delays, or delays caused by third-party suppliers, in each case, beyond our reasonable control), we may be unable to deliver the goods within the specified timeframe, and we will not be responsible for any delays or failures in delivering the goods that are wholly or partially caused by such circumstances.
8.2 If timely delivery is not possible, an alternative delivery date will be provided.
8.3 Special situations such as large order quantities, new product releases, or replenishment days may also result in extended shipping times. If this is the case, it will be indicated on the product page, and subsequent reminders will be sent via email.
9. Frequently Asked Questions
9.1 How can I track the shipping details of my order?
9.1.1 If you have purchased a single item, please log in to your account 2-3 working days after placing the order and go to the order details to check if a tracking number is provided.
9.1.2 If you have purchased multiple items, the seller may ship them as individual packages or split the order based on the actual shipping terms. In that case, please check if multiple tracking numbers are provided.
9.1.3 To track your order, you can visit the website: https://t.17track.net/en or contact us directly at support@crafit.com.
9.2 Can I refuse or return a package?
Please note that if the package is returned or refused due to personal reasons on the customer's part, the customer will be responsible for the corresponding losses. (The customer may need to bear the round-trip shipping costs, which account for approximately 25%-35% of the total order value).
9.3 Do you provide doorstep delivery service?
9.3.1 Generally, the courier will call you before delivering the package to ensure that you are available at home or the office to receive the delivery.
9.3.2 If you are not present, the package may be left at your doorstep or in your mailbox. Alternatively, it can be signed for by a family member or neighbor on your behalf.
9.3.3 If none of the above options are feasible, the courier will take the package back to the post office, where you can pick it up.
9.3.4 Please note that if the package ultimately fails to be delivered due to personal reasons on the customer's part (such as incorrect phone number or address, recipient not available at home, inability to pay customs clearance fees, etc.), the customer will bear the associated losses.
9.4 How is the confidentiality and security of my package ensured?
9.4.1 Please rest assured that we take utmost care in protecting your privacy, and there is no need to worry about others knowing what products you have purchased.
9.4.2 Each order is shipped using our packaging standards and protective measures, with no mention of the contents or any identifiable information on the package. Nobody will know what treasures you have purchased, ensuring that the products you receive are in perfect condition.
9.5 Can I request a refund or compensation for delivery delays?
Normally, packages are scheduled to be delivered on the date specified by your tracking number. However, please understand that once the carrier receives your package, we have no control over the delivery date, and delays may occur due to various reasons.
9.5.1 Any delivery dates provided by us are only our best estimates, and we do not assume any responsibility for any losses or damages caused by reasonable or unavoidable delays in order delivery.
9.5.2 If the package is returned due to the customer's failure to collect it in time, incorrect address, or other reasons, we reserve the right to request that you pay double the shipping fee for re-delivery or provide a refund.
9.5.3 Deliveries to remote areas may take slightly longer. Please note that the delivery time depends on the address specified in the order.
9.5.4 Special circumstances such as large order volumes, new product releases, or restocking days may result in extended shipping times. If this is the case, we will indicate it on the product page and send subsequent reminders via email.
We will make every effort to process each order promptly, but achieving perfection is challenging, so we appreciate your understanding in the event of any delays.
10. How to contact customer service?
At Crafit, we value the customer experience, and your firsthand experience or feedback will drive the improvement and refinement of our policies.
If you have any questions about your order, shipping policies, or terms and conditions, please contact us directly at support@crafit.com.
*Note: Crafit reserves the right of final interpretation.